Cancellation and Refund Policy

Tech Global Info Media follows a transparent and no fuss cancellation policy. Here are the terms of the policy.
Cancellation Policy for Web Marketing Services

  • All cancellation requests should be sent to our billing department or communicated to your Account Manager. The cancellation will not be valid until it is confirmed by the respective department.
  • Cancellation requests will be considered only when the request is made within 12 hours of placing the order and execution of the project has not started already.

Cancellation Policy for Web Hosting, Domain Registration

  • Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least seven 7 business days prior to the end of the current service period.
  • Requests received later than seven 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

You need to Request Cancellation by submitting support ticket at chat or by sending mail to [email protected] to cancel your service. After receiving the cancellation request the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days.

Refund Policy
At Tech Global Info Media we take great pride in delighting our customers. Please review our refund policies for different services.

Refund policy for Web Marketing Services
Due to the nature of its services, Tech Global Info Media does not guarantee any refunds upon cancellation. In case of monthly payment, it is understood that payment for next month is released only after reviewing the current month’s performance. Tech Global Info Media does not make any guarantees on the basis of traffic/rankings etc. and will not be held responsible for any refund claims thereof.

For Web Hosting Accounts
All new web hosting accounts are covered by a 30 day money back guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a 100% refund of your money unless otherwise specified at, or prior to, the time of purchase.

For Web Hosting Renewals
Your web hosting account will renew on a monthly or yearly basis. Refunds for web hosting account renewals will be granted to customers who request a cancellation of their service, in writing, no later than 5 days before the renewal date. No exceptions will be made to this policy.

For Domain Names
All domain names sales are made final at the time of purchase. You are the sole owner of any domain names registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.
Changes to registered domain names (incorrect spelling, etc..) cannot be made once the domain has been purchased with a domain registry. It is very important that you verify the spelling of your domain name and it is recommended that you have someone else read it as well to ensure it is exactly as expected.

For Domain Name Renewals
Domain Name renewals are billed automatically on the schedule agreed to in the contract. They will renew automatically until you write in and cancel the renewal of you domain name. Keep in mind that domain names are on a minimum of an annual plan.

For Web Designing/Development
In case any client is not completely satisfied with our services we can provide a refund within 30 days from the date of installation of the Project. The final refunds will be made after deducting the Service Tax and the Hourly charges for the work completed by us.

Due to Transaction Failure / Twice Deduction
If you facing transaction failure issue then please check your bank account for any deduction, if you not find any deduction then you can try again to pay for that invoice otherwise you just submit support ticket with bank statement to follow that issue. In case you paid Twice for one transaction, then please open a support ticket or mail us to check the issue and the one transaction amount will be refunded via same source within 15 to 20 working days

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